Customer Support

Effective Date: January 1, 2025
Company Name: Impact Golf Lab
Website: www.impactgolflab.com

Customer Support

At Impact Golf Lab, we want to make sure you feel supported every step of your journey to Breaking 100.

If you ever run into questions, issues, or need guidance, here’s how to get help:

Contact Us

  • Email: zach@impactgolflab.com

  • Response Time: Within 24–48 business hours

  • Support Hours: Monday–Friday, 9am–5pm (your time zone)

Frequently Asked Questions

Q: I didn’t receive my login or course access. What do I do?
A: First, check your spam or promotions tab in your email. If you still don’t see it, email us at zach@impactgolflab.com, and we’ll resend your access link.

Q: Where do I access the Breaking 100 Blueprint?
A: All modules, guides, and resources are hosted inside our private Skool community. You’ll receive an invite link via email after purchase.

Q: What if I purchased an upgrade or bonus?
A: Any additional offers you selected at checkout are automatically unlocked inside your Skool account. If you don’t see them, reach out and we’ll fix it quickly.

Q: How do I get coaching support?
A: Inside the Skool community, you can post questions, share wins, and connect with other golfers. Our team monitors posts to ensure you get the guidance you need.

Technical Support

For technical issues with logins or payments, you can access:

  • Skool Help Center: This resource provides searchable articles addressing common issues, with categories for accounts, billing, payments, and community features.

  • General support: For general platform issues, you can log in to your Skool account and navigate to the official support page, where you will be prompted to log in so the team can help you faster.

  • Billing inquiries: The Help Center has a specific section covering payments and billing, including updating your information, canceling, and invoices

For community or content issues such as accessing content, please email us at zach@impactgolflab.com. Include your full name, email used at checkout, and order number to speed up resolution.